How Difficult Is It to Install a Hosted PBX System?
Some hosted PBX systems are self installed; others are handled by a professional. The method of installation depends on the company you choose and the system’s complexity.
Professional installation is most common, and it’s a fairly painless process. In most cases, the installation can be completed in one day per site. However, that doesn’t mean you can call on a Monday and have the system installed on Tuesday. There’s a consultation period where the provider assesses your needs, and then the provider needs to order the equipment. The complete process from consultation to final training can take one to six weeks.
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The installation process, in most cases, is not very disruptive. Your phone system should never be down completely. The system is built, programmed and tested in advance, leaving little to do on-site. Once the equipment is installed, the provider will walk employees through the features. Most providers will ask that a member of your IT staff be on-site during installation.
Keep in mind that there are certain situations that can delay the process. If you’re moving phone numbers over from another provider, for example, budget an extra week or two.
If your needs are very basic, a “plug and play” system that you can self-install might work. However, you need to make sure the proper router and cables are in place to support the system. And if you have trouble, there will be no one on-site to help.