Benefits of Purchasing Mobile or Portable Tablet Kiosks
Mobile technologies have helped retail businesses increase sales dramatically in recent years, thanks to tools like mobile payment systems and online portals.
Success is not limited to retailers, though. Tablets and iPads help any business connect with its customers via a wide variety of platforms, such as contests, advertising, marketing campaigns, and other promotions. What's more, point-of-sale (POS) kiosks no longer rely on custom applications, meaning that businesses need only a dedicated app, using nothing more than a tablet.
Easy-to-transport mobile kiosks offer a wide variety of benefits, including improvements in customer service, product displays, POS systems, sales mobility, and specialized customer interactions.
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Customer Service Improvements
The backbone of any business is exemplary customer service. Successful entrepreneurs know that providing satisfactory customer service, that which concentrates on the satisfaction of their clientele, is reflected in their bottom line.
In other words, taking care of your customers pays off.
Portable tablet kiosks offer businesses a new avenue for enhancing the customer's experience. Providing shoppers digital purchase options, such as one-click ordering, helps meet the consumer's new expectations in our increasingly digital world.
You also see greater customer engagement and increased dwell time. Providing staff these portable tablets allows them to easily sign customers up for sweepstakes and contests, social media campaigns, or customer rewards programs. Staff can also help your customers find specific items, or answer questions. You can also request (and receive) reviews and post them directly to social media.
Replacing paper signage with electronic signage allows you to provide your customers the latest product information, as well as detailed specifications on high-end products. You can also get creative with the content by adding details like possible pairings, creating an interactive customer experience and opening up the path to more sales.
If you participate in conferences and product exhibitions, you can also bring these portable product displays with you. They make a great, interactive addition to your booth.
Mobile POS includes both hardware and software, and most companies choose the iPad for this technology. This is due to greater reliability coupled with a portable size that is still large enough to use comfortably when gathering sales and customer information.
Many portable POS systems allow you to use them in both the mobile and stationary capacity. What's more, they typically offer analytical tools to help organizations better understand their customers.
In addition, the tablets move easily around the facility, making inventory control, ordering stock, and finding product information a breeze. This multi-functionality makes these tools especially popular with specialty stores.
Whether your staff operates mostly in one location, or spends the majority of their time traveling to the customer, portable tablets help them get the job done efficiently.
Retail employees never have to leave the sales floor. They can answer a customer's questions, demonstrate products, and close the sale. What's more, integrating customer data into the system allows your sales associates to know what purchases the customer made before.
If you have a team of installers or technicians, tablets allow them to perform inspections, conduct product testing, and even install systems. They can also create a proposal, draw up a contract, and close a sale. With cloud storage, you can even sync information quickly and securely.
Some companies have enthusiastically adopted the creative opportunities portable kiosks offer.
With the touch screen technology, your customers try out a variety of options, and even get to see what the end result looks like. For example, Home Depot lets users looking to repaint a room upload a photo, and then virtually paint the room for a preview of what it will look like at the project's end.
Beauty company Sephora really ran with the technology. It offers customers makeup tutorials, how-to videos, a virtual mirror, catalogs, social media, loyalty programs, and more, all through the mobile tablets its employees carry throughout the store. Wonder what your hands would look like with that specialty manicure? Sephora's application shows you.
Some athletic shoe companies allow their customers to design their own shoes with tablet customization. Then, the companies share the new designs through their digital signage.