How Much Does Telemedicine Software Cost?

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Estimating the cost of telemedicine software presents a challenge due to the variety of variables. How many users do you have? How large is your practice? How advanced is the technology? What features does it include?

There is enormous variety in systems and capabilities, so determining your budget first helps dictate the product you choose and the number of features you include in your system. Don't forget to include extra costs in your budget, such as training, setup, and equipment.

As the software system becomes more complicated, it also typically becomes more expensive. Your setup may be as basic as a webcam and microphone or include a dedicated telemedicine station, mobile medical devices, and more. A telemedicine software solution with few setup requirements and limited training needs costs less to launch.

Examples of Telemedicine Software Pricing

Again, estimating telemedicine software prices is challenging. However, we can look at some starter prices for different companies. As you customize your system, prices rise. The same is true for larger practices, clinics, and hospitals. Expect to pay a monthly fee for cloud-based telehealth software services.

• Doxy.me: This system offers an extremely simple user interface. It is also easy for the patient, as he or she doesn't need to download any software or even log in to engage in a live chat (video or text) with a provider. Individual clinicians may use a free version. Paid plans apply to practices with multiple providers and white labeling. These plans begin at $29 per month, per user.
• eVisit: This is a full-service web-based telemedicine software system. Features include medical billing, virtual waiting rooms, and the ability to write online prescriptions. It costs around $249 per month, per user.
• Sherpaa: This is not a software company. Instead, providers contract with the platform to provide telehealth services. Sherpaa matches patients with the company's own telemedicine providers. Physicians pay nothing for this service. Rather, patients pay $40 per month for the app, which gives access to a group of doctors able to write prescriptions, make referrals, and order lab tests.
• VSee: This software system provides full-service telemedicine practice management. Capabilities include patient self-scheduling and a virtual waiting room. The price starts at around $499 per month.
• WeCounsel: Though any healthcare provider can use WeCounsel, its focus is behavioral health specialists. Features include appointment scheduling and reminders, online payment, submitting insurance claims, and checking insurance eligibility. Providers also have the ability to screen share with patients. Plans begin at around $25 per month, per user.
• Zoom: This is not a telemedicine company but a videoconferencing platform that offers HIPAA compliance and screen sharing. It's ideal for practices looking for solid, reliable video chat capabilities more than a full telemedicine software system. For the plan that includes HIPAA compliance, expect to pay around $200 per month.

Additional Cost Considerations

In addition to your software system, you may face extra costs when implementing telemedicine services. These include:

• Medical devices for specialties: These vary according to the specialty and you may not know exactly what you need when first launching, so look for a scalable system. This allows you to go live with your basic needs met and then expand to add specialties or as you gain more insight into what items would add value to your practice. Common devices include a digital telescope, examination camera, and ENT scope. Expect to pay between $5,000 and $10,000 for mobile devices.
• Communication platform and videoconferencing: Successful, live remote interactions between patient and provider require a reliable, secure communication platform. This is how physicians mimic the interaction of an in-office visit. Vendors use different names for the technology, but you want a portal with multiple capabilities, including hosting patient consultations and aggregating and relaying mobile medical device data. When considering video conferencing, consider any systems currently used by your facility, as they may integrate with your communication platform. Software-based teleconferencing costs between $1,000 and $1,500 per patient site. Hardware-based solutions average between $7,000 and $10,000 per patient, with prices increasing as you add remote providers.
• Telemedicine hardware packaging: Carts, cases, and wall mounts are examples of telemedicine software and hardware packaging. Your main concern is how well the packaging fulfills your needs, though aesthetics are important to many providers. Look for modular packaging to permit easy configuration for multiple specialties. You may want an all-in-one telemedicine system, particularly for long-term care facilities and schools. These systems start at around $20,000, with prices topping out at around $30,000.
• Training: Proper training ensures your team takes full advantage of the system's capabilities (and uses them correctly). Common trainings include user trainings (for clinicians, nurses, and anyone else using the system in the performance of their duties) and technical training designed for IT personnel. Prices vary widely, from as low as $200 to $2,000 or more. The type of equipment, number of users, and system complexity all affect the cost of training.

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