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How Much Does an 8x8 Business Phone System Cost?

If you run a business, you know that you need a reliable communications system, preferably one that integrates seamlessly with existing business applications to maximize efficiency across multiple channels. It should also support today's mobile work environment and offer robust features, such as web conferencing and online faxing, with the ability to customize plans and features to suit individual business needs. The 8x8 business phone system offers all of this and more, with proven reliable, secure communications and extensive analytics. They also provide world class customer support via phone or email, as well as a library of online resources.

What 8x8 Offers

The 8x8 Virtual Office systems are designed to handle the communications requirements of small, medium, and enterprise sized businesses. These are complete cloud phone systems that are easy to use and feature the latest technologies to support collaboration and seamless, continuous communication between the office and mobile users, even when traveling internationally. Their administrator portal allows for simple system management and configuration, including viewing reports, modifying settings, and adding users.

With 8x8, customers enjoy the same features whether they work in the office or remotely. The Virtual Office mobile application works on any mobile device and can be configured and customized using the online management portal.

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System features include:

  • Inbound calling
  • Unlimited outbound calling
  • Automated receptionist to handle calls
  • Call recording
  • Mobile apps to work remotely
  • Reporting for rich, extensive call analytics
  • Simple configuration for easy administration
  • Reliable service with proven 99.9984 percent uptime
  • Internet faxing for desktop and mobile
  • Free international calling
  • Secure voice with strong encryption
  • Contact center for teams

Virtual Office and Virtual Office Pro both offer instant messaging and chat, video calls, faxing, collaboration, and video and web conferencing. They also integrate with common business applications, particularly CRM systems such as Salesforce and Netsuite, but also contact lists in Office 365 and Google.

8x8 also allows customers to seamlessly transition from one device to the next, all without disconnecting from their current call, and without the customer realizing the transition has occurred. Go from home office to mobile to desktop without missing a beat. Your staff can also make calls from anywhere in the world, connecting with clients from anywhere in the world, all without accruing roaming charges or international calling fees. And, for those hard to reach clients, determine availability at a glance and avoid playing phone tag forever.

How Much Does 8x8 Virtual Office Cost?

As with other cloud-based phone systems, 8x8 charges a monthly fee for its services, with no hardware requirements except the phones needed to take and make calls. Pricing varies based on the number of extensions and minutes you require, as well as according to which package you choose (Virtual Office or Virtual Office Pro).

Virtual Office costs around $22 per month, per user, for up to nine employees. If you have ten or more employees, you pay around $20 per month, per user. For this price you get a variety of features, including:

  • Auto attendant
  • Conference calling
  • Hold music
  • Instant messaging
  • Mobile device connectivity
  • Presence detection
  • Ring groups
  • Unlimited local and long distance calling
  • Voicemail to email

Virtual Office Pro costs an additional $5 per month, per extension if you want it for all users. If you want it only for select users, you pay $10 per user, per month. In addition to the features included with their basic package, the pro package includes:

  • Call recording
  • Online faxing
  • Web conferencing

You may also choose metered extensions for those employees who make few outbound calls. Features are the same as the above plans except for outbound calling, which is restricted to 250 minutes per month to the U.S. and Canada. Additional minutes cost $0.029 per minute. Metered plans cost around $10 per month, per extension, or around $15 per month for Pro.</p>

Extra features add to your cost and include:

  • Branch office function: Allows you to assign a discrete auto attendant and corporate directory for multiple branches.
  • Call queuing: Allows supervisors to monitor employee calls.

You may also add toll free numbers to your plan. Rates vary according to the number of inbound minutes, with prices starting at around $5 for 150 minutes per month and go up to around $360 for 20,000 minutes. You may also choose higher limits if needed.

Finally, 8x8 also offers IP phones with prices ranging from around $50 to $450 per phone.

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Author: Ashley Smith


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